FAQs

📦 ORDERS & SHIPPING

Q: When will my order ship?
A: Orders usually ship within 1-3 business days. You’ll get a tracking number as soon as it’s on the way.

Q: Do you offer local pickup?
A: Yes! We offer in-store pickup in Houston, TX. Just DM us on instagram @Shoeboxxhouston

Q: How long does shipping take?
A: Standard shipping within the U.S. usually takes 3-7 business days. You’ll get updates every step of the way.

Q: Do you ship internationally?
A: Not yet, but stay tuned — we’re working on it.

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👟 PRODUCTS & SIZING

Q: Are your sneakers 100% authentic?
A: Always. Every pair is verified and legit — no fakes, no games.

Q: Do you accept pre-orders?
A: Yes, for select drops. If it says “Pre-order” in the listing, you’ll see an estimated ship date there too.

Q: What size should I get?
A:  Check the size guide on each product page or reach out if you’re unsure.

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💳 PAYMENTS & RETURNS

Q: What payment methods do you accept?
A: We accept all major cards, Apple Pay, Shop Pay, and more. Buy now, pay later options like Afterpay are also available. 

Q: Can I return or exchange my order?
A: All sales are final. We’re a streetwear shop — exclusives and limited drops mean we can’t do returns or exchanges. Make sure your size and selection are correct before checking out. But we do buybacks!

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📍 IN-STORE INFO

Q: Where is Shoeboxx located?
A: We’re in Houston, TX — 11350 Northwest Fwy, Suit B300, 77092

Q: Can I try on items in-store?
A: Yes, you can try before you buy — just pull up.